shipping info

Shipping & Returns

shipping and store pick-up

We ship Chanoya products worldwide. Shipping charges will be automatically calculated and added at the checkout.
Postage charges in such cases are determined by
a). Destination, b). Weight of the item(s) purchased and c). The delivery serviced selected.
Delivery standards will normally be made within the delivery aims as specified in the shopping cart, depending on the shipping method selected, although no guarantees can be offered.

You can also pick up your orders in the heart of Plateau close to Laurier metro station if you are around in Montreal. In the comment in your order, please specify the date and time you want to pick up your order, then, we will arrange the items to be ready there. The pick up address and the opening hours are as below.

Pattiserie Fous Desserts
809 rue Laurier Est, Montréal, Québec, H2J 1G2

Sunday & Monday … Closed
Tuesday - Wednesday … 8h-19h
Thursday – Friday … 7h30 – 19h30
Saturday … 7h30 – 18h

Pick up at Fous Desserts
This is a pastry / chocolate shop and salon de thé where you can find a wide selection of Chanoya’s teas. There are tables and a counter seats to have tea served with the best pastries, cakes and chocolates. Ask for a good combination with your choice of tea!

Refund policy

If you are not entirely satisfied with your purchase, you should contact Chanoya within 7 days of delivery and a refund will be arranged.
Any refunds will be minus any shipping and handling charges. Refunds can only be given on unopened/unused products.

We strive to ensure all Chanoya’s products are completely free of defects. If this is not the case, or the products are wrongly delivered by the company’s failure, you may report such cases immediately and return it to be replaced or refunded within seven business days of delivery. Please save your invoice, and the damaged or defected items with their original packages for farther inspections. Additional shipping cost to send back damaged or defective or wrongly shipped items will be paid by Chanoya.

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